Transfer Agency (TA)

Waystone provides comprehensive transfer agency services tailored to a diverse range of asset classes and fund structures in the UK. As one of our core offerings in the UK, alongside AFM and ACD, fund administration and compliance solutions, our transfer agency services are designed to deliver the highest quality of service for both asset managers and investors.

Combining local UK expertise with global capabilities and leading technology solutions, Waystone manages over 175,000 investor accounts and £65 billion in assets under administration (AUA) in the UK. By partnering with us, clients leverage our extensive experience, scale and resources to enhance their operational efficiency, allowing them to focus on their core activities while delivering exceptional service to their investors.

Distributor support

Waystone’s transfer agency services include full-scale registration management and distributor support. This ensures that all investor and intermediary data is accurately recorded, maintained and accessible. Key elements include:

• Management of investor accounts and registration services across multiple asset classes.
• Supporting distributors in the management of fund subscriptions and redemptions.

Dealing and transaction processing

With an industry-leading 99% straight-through processing (STP) rate, Waystone enables seamless dealing operations. This includes:

• Real-time processing of fund orders, ensuring efficient execution of trades.
• Automated handling of fund subscriptions, redemptions and transfers to reduce manual intervention and risk of error.

Customer service and investor communication

Waystone’s customer service centre provides dedicated support for investors and financial advisors. Their approach focuses on:

• Delivering omni-channel communication, ensuring clients can access support through multiple platforms.
• 24/7 self-service portals, enabling investors to monitor and manage their investments securely and efficiently at any time.

Compliance and reporting (FATCA, CRS)

The transfer agency services also include robust compliance features such as adherence to FATCA and CRS regulations. Waystone ensures:

• Accurate reporting and due diligence for tax-related compliance.
• Timely submissions to authorities, reducing the compliance burden on fund managers.

Settlements, reconciliation and CASS

Efficient settlements and accurate reconciliation services are a core part of Waystone’s offering. This includes:

• Daily reconciliations to ensure the integrity of fund and investor records.
• Adherence to the Client Asset Sourcebook (CASS) requirements, ensuring the safety of client assets.

Other services

• Distribution and Mailings: Managing the distribution of dividends and other investor communications.
• Probates and Settlements: Handling investor estate management and ensuring timely probate processing.
• Box Management and Cash Movements: Managing cash flows in and out of fund structures, ensuring efficient payment handling.

Benefits

By choosing Waystone’s transfer agency services, investment managers can rely on a partner that delivers operational efficiency, compliance and a superior customer experience, backed by innovative technology solutions.

• Advanced digital solutions:
  Waystone’s investment in technology ensures a seamless investor journey, enhancing both efficiency and the customer experience.
• Cost efficiency for investors:
  Waystone’s ability to reduce operational costs through automation and scale directly benefits end investors.
• Local expertise with global expertise:
  Waystone’s extensive experience in global markets ensures that both UK-specific and international regulatory requirements are met with precision and expertise​.