Transfer Agency Services - Waystone

      Transfer Agency Services

      Waystone provides comprehensive transfer agency services tailored to a diverse range of asset classes and fund structures in the UK. As one of our core offerings in the UK, our transfer agency services can be provided as a standalone offering or integrated with our Authorised Corporate Director (ACD) and Authorised Fund Manager (AFM), fund administration and compliance solutions. Our transfer agency services are designed to deliver the highest quality of service for both asset managers and investors.

      Combining local UK expertise with global capabilities and leading technology solutions, Waystone manages over 175,000 investor accounts and £65 billion in assets under administration (AUA) in the UK and over $285bn globally. By partnering with us, clients leverage our 30+ years of experience, scale and resources to enhance their operational efficiency, allowing them to focus on their core activities while delivering exceptional service to their investors.

      Why Waystone

      • Consumer centric culture and service: The end investor is at the heart of everything we do. Waystone provides industry leading service quality to our clients, their investors and distributors, and continually invest in our people, service approach and technology to maintain high standards
      • Responsive and seamless digital solutions: Our proprietary technology allows us to deliver bespoke solutions and implement change quickly and effectively, thereby enhancing efficiency and the customer experience. Waystone’s industry leading digital portal technology, which has over 100k users, allows for seamless digital onboarding, dealing, valuations, account maintenance and communications
      • Local and global expertise: Our team’s extensive experience in the UK and global markets ensures that both local and international regulatory requirements are met with precision and expertise​
      • Comprehensive insights: As the UK’s largest independent ACD, Waystone uniquely offers standalone transfer agency services whilst providing insights into regulatory and market developments impacting ACDs and investment managers
      • Cost efficiency for investors: Waystone’s ability to reduce operational costs through automation and scale directly benefits end investors.

      Customer service and investor communication

      Waystone’s UK based customer service centre provides dedicated support for investors and financial advisors. Their approach focuses on:

      • Delivering omni-channel communication, ensuring investors can access support through multiple platforms
      • 24/7 self-service portals, enabling investors to monitor and manage their investments securely and efficiently at any time
      • Understanding and ensuring individual investors’ needs are met and accounting for and adapting to support investor vulnerabilities.

      Distributor support

      Waystone’s transfer agency services include full-scale registration management and distributor support. This ensures that all investor and intermediary data is accurately recorded, maintained and accessible. Key elements include:

      • Management of investor accounts and registration services across multiple asset classes
      • Supporting distributors in the management of fund subscriptions and redemptions.

      Dealing and transaction processing

      With an industry-leading 99% straight-through processing (STP) rate, Waystone enables seamless dealing operations. This includes:

      • Real-time processing of fund orders, ensuring efficient execution of trades
      • Automated handling of fund subscriptions, redemptions and transfers to reduce manual intervention and risk of error.

      Compliance and reporting (FATCA, CRS, ISA)

      The transfer agency services also include robust compliance features such as adherence to FATCA, CRS and ISA regulations. Waystone ensures:

      • Accurate reporting and due diligence for tax-related compliance
      • Timely submissions to authorities, reducing the compliance burden on fund managers
      • Provision of ISA wrappers and all associated ISA Manager reporting.

      Settlements, reconciliation and CASS

      Efficient settlements and accurate reconciliation services are a core part of Waystone’s offering. This includes:

      • Daily reconciliations to ensure the integrity of fund and investor records
      • Adherence to the Client Asset Sourcebook (CASS) requirements, ensuring the safety of client assets.

      Other services

      • Distribution and Mailings: Managing the distribution of dividends and other investor communications
      • Probates and Settlements: Handling investor estate management and ensuring timely probate processing
      • Box Management and Cash Movements: Managing cash flows in and out of fund structures, ensuring efficient payment handling.

      By choosing Waystone’s transfer agency services, investment managers can rely on a partner that delivers operational efficiency, compliance and a superior customer experience, backed by innovative technology solutions.